Frequently Asked Questions
Quick answers to common questions
How fast will I receive my game credits?
Our system is fully automated. In 99% of cases, your game credits will be added to your account instantly after successful payment. In rare cases, it might take up to 15 minutes.
What payment methods do you accept?
We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, and our internal EcoMore Wallet balance.
What happens if I enter the wrong Player ID?
Please double-check your Player ID before confirming the order. If an order is successfully processed to a valid but incorrect ID, we cannot reverse the transaction. If the ID is invalid, the order will fail and you will be refunded automatically.
How does the EcoMore Wallet work?
You can add funds to your EcoMore wallet using any payment method. Paying from your wallet allows for even faster 1-click checkouts and often includes exclusive cashback offers.
I paid but my order failed. What now?
If money was deducted but the order failed, our system will automatically initiate a refund within 2 hours. The amount will reflect in your original payment method within 3-5 business days.